VP Strategic Finance

Customer Care &amp; Administrative Coordinator (Remote)<br><br>TruBlue of Delmarva is seeking an organized, energetic, and customer-focused Customer Care &amp; Administrative Coordinator to join our growing team. This position plays a vital role in ensuring every customer receives exceptional service from their first phone call through project completion.<br><br>We're looking for someone who thrives in a fast-paced environment, enjoys helping people, and takes pride in staying organized. If you're a self-starter with excellent communication skills and a passion for providing outstanding customer service, we'd love to hear from you.<br><br>Responsibilities<br><br>Customer Service<br>- Answer incoming phone calls and respond to customer inquiries professionally and promptly.<br>- Respond quickly to web leads from Google, Thumbtack, and other marketing sources.<br>- Schedule estimates and service appointments using Housecall Pro.<br>- Confirm upcoming appointments and communicate schedule changes with customers.<br>- Conduct customer satisfaction follow-up calls after completed projects.<br>- Request Google reviews and maintain positive customer relationships.<br><br>Sales &amp; Office Support<br>- Follow up on outstanding estimates and assist in converting leads into booked jobs.<br>- Maintain accurate customer records and job notes within Housecall Pro.<br>- Assist with invoicing, collecting deposits, and tracking customer communications.<br>- Coordinate calendars for the owner and project managers.<br>- Support daily office operations and administrative tasks.<br><br>Marketing Support<br>- Coordinate social media content and before-and-after project photos.<br>- Assist with email marketing campaigns and customer newsletters.<br>- Help maintain our online reputation by monitoring reviews and customer feedback.<br><br>General Administration<br>- Organize digital files and maintain accurate records.<br>- Assist with purchasing office supplies and coordinating vendors when needed.<br>- Continuously improve administrative processes and workflows.<br>- Perform other administrative and customer service duties as assigned.<br><br>Qualifications<br><br>- High school diploma or equivalent required.<br>- Previous experience in customer service, scheduling, administrative support, dispatching, or office management preferred.<br>- Excellent verbal and written communication skills.<br>- Strong organizational and time management abilities.<br>- Comfortable multitasking in a fast-paced environment.<br>- Friendly, positive, and professional demeanor.<br>- Strong attention to detail and problem-solving skills.<br>- Proficiency with Microsoft Office and Google Workspace.<br>- Experience with CRM or scheduling software (Housecall Pro experience is a plus but not required).<br><br>Preferred Experience<br><br>Experience in one or more of the following industries is highly desirable:<br>- Home services<br>- Construction<br>- Property management<br>- HVAC<br>- Plumbing<br>- Electrical<br>- Restoration<br>- Insurance or real estate offices<br><br>What Success Looks Like<br><br>The successful candidate will:<br>- Answer customer inquiries promptly and professionally.<br>- Respond to new leads within minutes whenever possible.<br>- Help keep our schedule organized and efficient.<br>- Deliver exceptional customer experiences.<br>- Maintain accurate records and follow-through on every customer interaction.<br>- Contribute to the continued growth of our company.<br><br>About TruBlue of Delmarva<br><br>TruBlue of Delmarva is a locally owned, veteran-owned home services company providing handyman, painting, remodeling, and home maintenance services throughout the Delmarva Peninsula. We are committed to delivering exceptional craftsmanship, outstanding customer service, and honest communication on every project.<br><br>We believe our employees are our greatest asset. We foster a supportive team environment where initiative, professionalism, and customer satisfaction are recognized and rewarded.<br><br>Benefits<br><br>- Competitive hourly pay<br>- Flexible schedule<br>- Paid training<br>- Paid time off (eligible employees)<br>- Opportunities for advancement as the company grows<br>- Supportive team environment<br>- Remote position<br>- Performance-based bonuses and incentives<br><br>If you're looking for an opportunity to make a meaningful impact with a growing company that values integrity, teamwork, and exceptional customer service, we'd love to hear from you.<br/><br/>Please mention the word **SIMPLEST** and tag RMjA4Ljc3LjI0NC43Ng== when applying to show you read the job post completely (#RMjA4Ljc3LjI0NC43Ng==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

<p>Venture Media is a full-service content marketing agency. We help businesses grow through social media, podcast production, SEO and AI visibility, and full-funnel content systems. We are a small, fast-moving remote team that ships real client work every week.</p><p><br></p><p><strong>The role</strong></p><p>We are looking for a Marketing Assistant to support content production and daily execution across our client accounts and internal brands. You will keep the content engine running: scheduling posts, prepping assets, and running research. Your job will be across assistant and marketing work, so you should like variety.</p><p><br></p><p>Marketing expertise is a plus for this role, but it is not required. What matters most is having a basic understanding of marketing and a genuine desire to learn and develop deeper expertise. We use automation and clear systems for the heavy lifting, so your job is less about busywork and more about keeping things organized, checking quality, and helping our content and clients look great. You will work directly with the founder and learn how a modern agency runs end to end.</p><p><br></p><p><strong>What you will do</strong></p><ul><li><strong>Content coordination and publishing.</strong> Schedule and publish blogs and posts, keep our content calendar organized, and make sure everything goes out on time. Much of the writing is already automated, so your role is organizing, reviewing, and adding the final human touch.</li><li><strong>Quality control.</strong> Do a first pass on assets from our editors, proofread copy and decks before they go to clients, and make sure feedback actually gets addressed.</li><li><strong>Research and reporting.</strong> Run market research for projects as needed, and help pull simple analytics reports so we know what is working.</li><li><strong>Social and community support.</strong> Help manage engagement and distribution across our platforms, and keep our own brand active and consistent.</li><li><strong>Light marketing execution.</strong> Learn the basics of SEO and AI search visibility, and help apply them to our content. We will teach you this piece by piece.</li><li><strong>General right-hand work.</strong> Jump on whatever the day needs. Some days that is research, some days it is organizing a project in our task tools, some days it is prepping something for a client.</li></ul><p><br></p><p><strong>What we are looking for</strong></p><ul><li>Bachelor's in a related field or equivalent hands-on experience</li><li>1 to 2 years in a marketing, social media, communications, or administrative role, ideally at an agency&nbsp;</li><li>Extremely organized and proactive, able to juggle multiple priorities and stay detailed under deadline</li><li>Comfortable with the major social platforms (Meta, TikTok, LinkedIn, YouTube) and scheduling tools</li><li>Familiar with project management software</li><li>A reliable communicator who keeps managers updated and follows through without being chased</li><li>A flexible team player who adapts to shifting priorities and jumps in where needed</li><li>Clear written English and comfort in an async remote setup</li><li>Available during US Pacific business hours so we can work in real time</li><li>Dedicated to this as your main full-time focus, not a side gig</li></ul><p><br></p><p><strong>Nice to have (not required)</strong></p><ul><li>SEO or AI search visibility experience</li><li>Experience with task managers like ClickUp</li></ul><p><br></p><p><strong>Who this is not for</strong></p><p>This is not a fit if you need constant hand-holding, avoid feedback, or prefer slow work with a lot of meetings. We move fast, hold clear standards, and expect you to own your tasks.</p><p><br></p><p><strong>What you get</strong></p><ul><li>An hourly rate of $20 to $25 USD, based on your experience.</li><li>Direct mentorship from the founder and a front-row seat to how a marketing agency runs</li><li>Real room to grow. As we grow, you grow, in both responsibility and pay</li><li>A long-term home, not a short-term contract</li></ul><p><br></p><p><strong>How to apply</strong></p><p>Submit your resume and a short note about yourself, and answer this one question: what is one thing you would most want to get better at in this role, and why?</p><p><br></p><p>We read every application that answers it.</p><br/><br/>Please mention the word **NOVELTY** and tag RMjA4Ljc3LjI0NC43Ng== when applying to show you read the job post completely (#RMjA4Ljc3LjI0NC43Ng==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

<p><strong>About us</strong></p><p>LifeMD is a leading provider of virtual primary care, telehealth, and specialized treatment programs serving hundreds of thousands of patients nationwide. Our vertically integrated platform combines 50-state licensed providers, in-house pharmacy and lab integrations, and proprietary technology that enables safe, high-quality, and affordable care.</p><p>At the heart of this transformation is our team of developers, engineers, and tech innovators building state-of-the-art systems that make healthcare smarter, faster, and more accessible. From architecting scalable backend systems to crafting intuitive user experiences, we are pushing boundaries every day.</p><p>Recognized as one of the fastest-growing healthcare tech companies (#166 on Deloitte Fast 500 in 2023), LifeMD is not just a healthcare company — it's a tech company revolutionizing healthcare.<br></p><p><strong>About the role</strong></p><p>LifeMD is seeking a strategic, data-obsessed Director of Customer Experience to lead and elevate our remote customer operations. This role sits at the intersection of technology, clinical empathy, and operational excellence. We are looking for someone who has built and continuously evolved high-performing, technology-enabled CX organizations; deploying AI voice and chat tools, engineering data-driven performance cultures, and creating differentiated, concierge-level experiences that drive loyalty and growth.</p><p>Reporting directly to the SVP of Operations &amp; Patient Experience, you will translate the executive team's vision and strategy into operational reality,surfacing the voice of the customer, driving measurable performance, and partnering cross-functionally to embed customer insights into decisions across the organization. If you thrive in fast-moving health tech environments and believe exceptional customer experience is a commercial advantage, we want to hear from you.<br></p><p><strong>Responsibilities<br></strong></p><p><strong>Remote Contact Center Leadership</strong></p><ul><li>Lead, scale, and continuously optimize a remote contact center team across multiple channels (voice, chat, email, SMS). Setting KPIs, driving performance expectations, and driving continuous improvement.</li><li>Set and enforce service level standards, workforce management practices, scheduling, capacity models, and escalation protocols</li><li>Build a high-accountability, coaching-first culture across team leads and frontline agents</li></ul><p><strong>Customer Experience</strong></p><ul><li>Develop and maintain service blueprints and experience standards across contact and service touchpoints that transform support from a transactional function into a driver of loyalty and advocacy</li><li>Champion a culture of empathy, accountability, and customer-centricity across the entire CX organization</li></ul><p><strong>AI &amp; Technology Integration</strong></p><ul><li>Own the performance of AI-powered support functions including AI voice (conversational IVR), chatbots, and agent-assist tools — monitoring deflection rates, containment quality, sentiment signals, and escalation patterns</li><li>Partner with Product and Engineering to evaluate, implement, and iterate on AI tooling that augments agent performance and improves resolution rates without sacrificing human connection</li><li>Ensure deep integration between CX technology and broader customer-facing platforms including EHR, CRM, and marketing automation systems</li><li>• Stay current on emerging customer support technologies and serve as the internal subject matter expert on responsible AI use within a healthcare context</li></ul><p><strong>Data-Driven Performance Management</strong></p><ul><li>Define, track, and improve core CX metrics: first contact resolution, average handle time, CSAT, NPS, escalation rate, AI containment rate, retention, and reactivation</li><li>Monitor NPS trends surfaced through the CX function and partner with the Manager of Patient Experience to close the loop on customer feedback and drive operational improvements</li><li>Build and maintain dashboards and reporting cadences that provide real-time operational visibility to your team and to the SVP</li><li>Conduct root cause analysis on performance gaps and translate findings into structured improvement plans</li><li>Synthesize customer insights, VOC data, and operational trends into clear, executive-ready briefings </li></ul><p><strong>Commercial Impact &amp; Customer Lifecycle</strong></p><ul><li>Align CX operations with revenue and retention goals, connecting CSAT, NPS, and resolution metrics to commercial outcomes including retention, upsell conversion, and reactivation</li><li>Identify patterns in customer friction that represent risk to renewal, referral, or acquisition, and advocate for fixes cross-functionally</li><li>Support onboarding and activation workflows that reduce time-to-value; contribute to behavioral engagement and churn prediction strategies</li></ul><p><strong>Quality Assurance</strong></p><ul><li>Design and maintain a rigorous QA framework covering interaction quality, compliance, empathy standards, and clinical accuracy</li><li>Establish calibration processes across QA reviewers to ensure scoring consistency and fairness</li><li>Use QA insights to inform targeted coaching, training curricula, and process improvement</li></ul><p><strong>Budget Management</strong></p><ul><li>Manage the CX department budget within parameters, including headcount planning, vendor contracts, and technology spend</li><li>Identify cost optimization opportunities without compromising service quality or customer outcomes; present trade-off analyses and recommendations </li></ul><p><strong>Remote Transition &amp; Operational Build-Out</strong></p><ul><li>Lead the operational transition to a fully remote customer service model, owning the end-to-end migration across people, process, technology, and compliance workstreams</li><li>Partner with HR, IT, Legal, and Operations to execute the transition with minimal disruption to the customer experience, establishing remote workforce policies and tooling standards</li><li>Use the transition as an opportunity to redesign foundational processes and eliminate legacy inefficiencies</li></ul><p><strong>Team Leadership &amp; Development</strong></p><ul><li>Recruit, develop, and retain a high-performing team of managers, team leads, QA specialists, trainers, and agents</li><li>Build workforce planning, career pathing, and succession pipelines within the CX organization</li><li>Design the management rhythms, coaching frameworks, and recognition programs that attract and retain top talent in a fully remote environment</li></ul><p><strong>Cross-Functional Partnership &amp; Internal Alignment</strong></p><ul><li>Serve as a key operational partner to the Manager of Patient Experience, ensuring alignment between customer-facing service operations and the broader patient experience program</li><li>Collaborate closely with the Manager of Patient Experience to align on messaging touchpoints, technology integrations, and shared data — recognizing that the customer journey spans both functions and requires active coordination to deliver a coherent experience</li><li>Support the SVP of Operations &amp; Patient Experience in executing the overall CX vision, roadmap, and resource planning</li><li>Collaborate with Product, Clinical, Marketing, Sales, and Finance to embed the customer perspective in upstream decisions</li><li>Prepare structured insights, trend analyses, and investment recommendations for the SVP to carry into executive forums<br><br></li></ul><strong>Requirements<br><br></strong><ul><li>7+ years of progressive CX, contact center, or customer operations leadership experience, with direct people management responsibility</li></ul><ul><li>Demonstrated experience leading remote or distributed teams of 50 or more across multiple channels and functions</li><li>Hands-on experience implementing or managing AI/automation in a customer service context (chatbots, conversational IVR, agent-assist tools)</li><li>Strong analytical skills — comfortable building dashboards, interpreting performance data, and translating insights into operational action</li><li>Proven track record connecting CX performance to commercial outcomes including retention, reactivation, and revenue</li><li>Experience managing vendor relationships including BPO partners and technology providers</li><li>Experience building or maturing QA programs in a regulated or compliance-sensitive environment</li><li>Demonstrated ability to manage a department budget, including headcount, vendor, and technology spend</li></ul><p><strong>Preferred</strong></p><ul><li>Background in health tech, digital health, telehealth, or healthcare services</li><li>Familiarity with HIPAA requirements as they apply to CX operations, technology platforms, and data handling</li><li>Experience with platforms such as Salesforce Service Cloud, Zendesk, Five9, Genesys, or similar CRM/WFM tools</li><li>Exposure to customer and patient experience frameworks (e.g., service blueprinting, NPS program design, churn prediction models)</li><li>Background in a direct-to-consumer or subscription-based business where CX plays a direct role in lifetime value<br><br></li></ul><strong>Benefits<br><br></strong><ul><li>Health Care Plan (Medical, Dental &amp; Vision)</li></ul><ul><li>Retirement Plans</li><li>Life Insurance (Basic, Voluntary &amp; AD&amp;D)</li><li>Flexible PTO Policy</li><li>Paid Holidays</li><li>Short Term Disability</li><li>Training &amp; Development</li></ul><br/><br/>Please mention the word **ORDERLY** and tag RMjA4Ljc3LjI0NC43Ng== when applying to show you read the job post completely (#RMjA4Ljc3LjI0NC43Ng==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

Emergence Director of IT, Emergence | Remote, U.S.-based | Full-Time About the roleEmergence is…<br/><br/>Please mention the word **REVEL** and tag RMjA4Ljc3LjI0NC43Ng== when applying to show you read the job post completely (#RMjA4Ljc3LjI0NC43Ng==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

HR GeneralistReports to: HR ManagerStatus: Regular, Full-Time, Non-ExemptLocation: Remote, United…See this and similar jobs on LinkedIn.<br/><br/>Please mention the word **OUTPERFORMS** and tag RMjA4Ljc3LjI0NC43Ng== when applying to show you read the job post completely (#RMjA4Ljc3LjI0NC43Ng==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

Posted 8:43:16 PM. Regional Manager — Northeast Location: Remote + Travel across the Northeast Region Type: Full-Time…See this and similar jobs on LinkedIn.<br/><br/>Please mention the word **ADVANTAGEOUSLY** and tag RMjA4Ljc3LjI0NC43Ng== when applying to show you read the job post completely (#RMjA4Ljc3LjI0NC43Ng==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.