Director of Customer Experience

Customer Care &amp; Administrative Coordinator (Remote)<br><br>TruBlue of Delmarva is seeking an organized, energetic, and customer-focused Customer Care &amp; Administrative Coordinator to join our growing team. This position plays a vital role in ensuring every customer receives exceptional service from their first phone call through project completion.<br><br>We're looking for someone who thrives in a fast-paced environment, enjoys helping people, and takes pride in staying organized. If you're a self-starter with excellent communication skills and a passion for providing outstanding customer service, we'd love to hear from you.<br><br>Responsibilities<br><br>Customer Service<br>- Answer incoming phone calls and respond to customer inquiries professionally and promptly.<br>- Respond quickly to web leads from Google, Thumbtack, and other marketing sources.<br>- Schedule estimates and service appointments using Housecall Pro.<br>- Confirm upcoming appointments and communicate schedule changes with customers.<br>- Conduct customer satisfaction follow-up calls after completed projects.<br>- Request Google reviews and maintain positive customer relationships.<br><br>Sales &amp; Office Support<br>- Follow up on outstanding estimates and assist in converting leads into booked jobs.<br>- Maintain accurate customer records and job notes within Housecall Pro.<br>- Assist with invoicing, collecting deposits, and tracking customer communications.<br>- Coordinate calendars for the owner and project managers.<br>- Support daily office operations and administrative tasks.<br><br>Marketing Support<br>- Coordinate social media content and before-and-after project photos.<br>- Assist with email marketing campaigns and customer newsletters.<br>- Help maintain our online reputation by monitoring reviews and customer feedback.<br><br>General Administration<br>- Organize digital files and maintain accurate records.<br>- Assist with purchasing office supplies and coordinating vendors when needed.<br>- Continuously improve administrative processes and workflows.<br>- Perform other administrative and customer service duties as assigned.<br><br>Qualifications<br><br>- High school diploma or equivalent required.<br>- Previous experience in customer service, scheduling, administrative support, dispatching, or office management preferred.<br>- Excellent verbal and written communication skills.<br>- Strong organizational and time management abilities.<br>- Comfortable multitasking in a fast-paced environment.<br>- Friendly, positive, and professional demeanor.<br>- Strong attention to detail and problem-solving skills.<br>- Proficiency with Microsoft Office and Google Workspace.<br>- Experience with CRM or scheduling software (Housecall Pro experience is a plus but not required).<br><br>Preferred Experience<br><br>Experience in one or more of the following industries is highly desirable:<br>- Home services<br>- Construction<br>- Property management<br>- HVAC<br>- Plumbing<br>- Electrical<br>- Restoration<br>- Insurance or real estate offices<br><br>What Success Looks Like<br><br>The successful candidate will:<br>- Answer customer inquiries promptly and professionally.<br>- Respond to new leads within minutes whenever possible.<br>- Help keep our schedule organized and efficient.<br>- Deliver exceptional customer experiences.<br>- Maintain accurate records and follow-through on every customer interaction.<br>- Contribute to the continued growth of our company.<br><br>About TruBlue of Delmarva<br><br>TruBlue of Delmarva is a locally owned, veteran-owned home services company providing handyman, painting, remodeling, and home maintenance services throughout the Delmarva Peninsula. We are committed to delivering exceptional craftsmanship, outstanding customer service, and honest communication on every project.<br><br>We believe our employees are our greatest asset. We foster a supportive team environment where initiative, professionalism, and customer satisfaction are recognized and rewarded.<br><br>Benefits<br><br>- Competitive hourly pay<br>- Flexible schedule<br>- Paid training<br>- Paid time off (eligible employees)<br>- Opportunities for advancement as the company grows<br>- Supportive team environment<br>- Remote position<br>- Performance-based bonuses and incentives<br><br>If you're looking for an opportunity to make a meaningful impact with a growing company that values integrity, teamwork, and exceptional customer service, we'd love to hear from you.<br/><br/>Please mention the word **SIMPLEST** and tag RMjA4Ljc3LjI0NC43Ng== when applying to show you read the job post completely (#RMjA4Ljc3LjI0NC43Ng==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

<p>Venture Media is a full-service content marketing agency. We help businesses grow through social media, podcast production, SEO and AI visibility, and full-funnel content systems. We are a small, fast-moving remote team that ships real client work every week.</p><p><br></p><p><strong>The role</strong></p><p>We are looking for a Marketing Assistant to support content production and daily execution across our client accounts and internal brands. You will keep the content engine running: scheduling posts, prepping assets, and running research. Your job will be across assistant and marketing work, so you should like variety.</p><p><br></p><p>Marketing expertise is a plus for this role, but it is not required. What matters most is having a basic understanding of marketing and a genuine desire to learn and develop deeper expertise. We use automation and clear systems for the heavy lifting, so your job is less about busywork and more about keeping things organized, checking quality, and helping our content and clients look great. You will work directly with the founder and learn how a modern agency runs end to end.</p><p><br></p><p><strong>What you will do</strong></p><ul><li><strong>Content coordination and publishing.</strong> Schedule and publish blogs and posts, keep our content calendar organized, and make sure everything goes out on time. Much of the writing is already automated, so your role is organizing, reviewing, and adding the final human touch.</li><li><strong>Quality control.</strong> Do a first pass on assets from our editors, proofread copy and decks before they go to clients, and make sure feedback actually gets addressed.</li><li><strong>Research and reporting.</strong> Run market research for projects as needed, and help pull simple analytics reports so we know what is working.</li><li><strong>Social and community support.</strong> Help manage engagement and distribution across our platforms, and keep our own brand active and consistent.</li><li><strong>Light marketing execution.</strong> Learn the basics of SEO and AI search visibility, and help apply them to our content. We will teach you this piece by piece.</li><li><strong>General right-hand work.</strong> Jump on whatever the day needs. Some days that is research, some days it is organizing a project in our task tools, some days it is prepping something for a client.</li></ul><p><br></p><p><strong>What we are looking for</strong></p><ul><li>Bachelor's in a related field or equivalent hands-on experience</li><li>1 to 2 years in a marketing, social media, communications, or administrative role, ideally at an agency&nbsp;</li><li>Extremely organized and proactive, able to juggle multiple priorities and stay detailed under deadline</li><li>Comfortable with the major social platforms (Meta, TikTok, LinkedIn, YouTube) and scheduling tools</li><li>Familiar with project management software</li><li>A reliable communicator who keeps managers updated and follows through without being chased</li><li>A flexible team player who adapts to shifting priorities and jumps in where needed</li><li>Clear written English and comfort in an async remote setup</li><li>Available during US Pacific business hours so we can work in real time</li><li>Dedicated to this as your main full-time focus, not a side gig</li></ul><p><br></p><p><strong>Nice to have (not required)</strong></p><ul><li>SEO or AI search visibility experience</li><li>Experience with task managers like ClickUp</li></ul><p><br></p><p><strong>Who this is not for</strong></p><p>This is not a fit if you need constant hand-holding, avoid feedback, or prefer slow work with a lot of meetings. We move fast, hold clear standards, and expect you to own your tasks.</p><p><br></p><p><strong>What you get</strong></p><ul><li>An hourly rate of $20 to $25 USD, based on your experience.</li><li>Direct mentorship from the founder and a front-row seat to how a marketing agency runs</li><li>Real room to grow. As we grow, you grow, in both responsibility and pay</li><li>A long-term home, not a short-term contract</li></ul><p><br></p><p><strong>How to apply</strong></p><p>Submit your resume and a short note about yourself, and answer this one question: what is one thing you would most want to get better at in this role, and why?</p><p><br></p><p>We read every application that answers it.</p><br/><br/>Please mention the word **NOVELTY** and tag RMjA4Ljc3LjI0NC43Ng== when applying to show you read the job post completely (#RMjA4Ljc3LjI0NC43Ng==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

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