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Customer Success & Onboarding Representative (Contract)

Shepall.appKano, Nigeriaremote

Job Description

S Customer Success & Onboarding Representative (Contract) Shepall.app Today New Rest of Nigeria (Kano) Contract IT & Telecoms Confidential Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Experience Level: Entry level Experience Length: 2 years Language Requirement: English Working Hours: Contract - 8 to 5 Job descriptions & requirements Job Title: Customer Success & Onboarding Representative (Contract) Company: Shepall App Limited Location: Kano State, Nigeria (Field-based / Remote) Employment Type: Performance-Based Contract Start Date: September 1, 2026 About Shepall App Limited & Scoripy Shepall App Limited builds technology that empowers modern organizations. Our flagship education product, Scoripy, is a complete digital operating system designed for schools of all sizes; from secondary and vocational schools to polytechnics and universities. Scoripy eliminates paper waste and manual admin by offering a suite of tools, including: • Temper-proof Credentials: Seamless issuance and verification credentials that keep everyone safe from the issuer to the receiver. • Cloud CBTs: Complete with exam setup, question banks, proctoring, and instant results. • Secure Exam Slips: Generating printable, verifiable examination slips for candidates. • Digital Attendance & Scoring: QR-code flyer-based check-ins and live scoring for pitch events and talent shows. • Deep Organizational Management: Allowing schools to map their exact structure (Departments, Faculties, Schools, and Units) and assign specific permissions to roles like Principals, Registrars, Deans, Lecturers, and the Bursary. • And so much The Role We are looking for highly motivated, on-the-ground Customer Success & Onboarding Representatives to be the face of Shepall App Limited across schools in Northern Nigeria. This is a field-based, performance-driven role. Your mission is to visit campuses, introduce our software to decision-makers, convince them to adopt the platform, and ensure they successfully run their first exams or issue their first credentials. You will serve as the primary frontier for introductions and ensure schools remain highly satisfied, redirecting complex technical concerns to our internal team. Diversity & Inclusion At Shepall App Limited, we know that the best teams reflect the communities they serve. We strongly encourage women, differently-abled individuals, and candidates from all diverse backgrounds to apply. If you have the drive, the communication skills, and the hustle, there is a place for you here. Key Responsibilities • Campus Outreach: Physically visit educational institutions (Secondary, Vocational, and Higher Ed) to introduce Scoripy to Proprietors, Principals, Registrars, and IT Directors. • Product Evangelism: Clearly pitch the value of Scoripy to various stakeholders, from Head of Departments to Directors of Exams & Records. • Onboarding Support: Guide the school through their initial usage of the platform (e.g., setting up their first Cloud CBT or inviting Organization Members) to ensure successful adoption. • Relationship Management: Act as the main point of contact for the school, ensuring their satisfaction and redirecting deep technical queries to our internal teams. Compensation & Earning Potential This role is strictly performance-based, giving you the power to write your own paycheck based on your hard work. • Earning Potential: Earn up to ₦200,501.96 monthly (Annual potential: ₦2,406,023.52) based on hitting targets. Requirements • Strong Communication Skils • Basic Computer and Digital Skills • 2-3 Years of Sales & Marketing Experience • Having a Realiable Laptop is a Must for this Role • Fluency in both Hausa and English is strictly required. • Professional demeanor and ability to confidently speak with academic administrators. • A smartphone capable of recording data and accessing our internal tracking tools. HOW TO APPLY (Internal Setup Guide) Apply via: careers.shepall.app

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