Customer Service Specialist

<strong>Executive Assistant<br><br></strong>Remote | Full-Time | $55,000/year | Flexible Schedule | Monday-Friday<br><br><strong>About the Role</strong> This role sits at the center of executive operations across two growing behavioral health organizations. You'll work directly alongside our Co-CEOs -- supporting high-level priorities, managing critical administrative functions, and jumping into projects that span finance, contracts, credentialing, and systems. The right person learns fast, brings structure to ambiguity, and takes ownership without needing to be closely managed. No two days look the same and that's the point.<br><br><strong>Backgrounds that translate</strong> Medical Administrative Support<br><br><ul><li> Healthcare or Behavioral Health Operations</li><li> Office or Practice Management</li><li> Executive or Department Coordination<br><br></li></ul><strong>What You'll Do<br><br></strong><ul><li>Take ownership of executive inbox management: flag, action, organize, and keep priorities moving on behalf of the Co-CEOs</li><li>Own financial administrative tasks including invoice processing, accounts payable, credit card reconciliation, and expense categorization</li><li>Review, organize, and maintain contracts, agreements, and sensitive organizational documents</li><li>Support medical credentialing processes and documentation across both organizations</li><li>Assist with software setup, CRM integrations, and platform management; serving as a reliable resource for system questions across the org</li><li>Process daily fax and mail intake, routing items appropriately and keeping nothing in the queue</li><li>Build and maintain Excel trackers, reports, and operational spreadsheets</li><li>Contribute to special projects as organizational needs evolve</li><li>Support internal operations including agendas, meeting notes, correspondence, and cross-departmental coordination<br><br></li></ul><strong>What We're Looking For<br><br></strong><ul><li>2+ years in a medical administrative, operations, or executive support role</li><li>Comfortable navigating multiple software platforms and picking up new systems quickly; prior CRM or EMR exposure is a plus</li><li>Functional Excel skills with the ability to learn more on the job</li><li>Highly independent and self-directed, with the ability to manage competing priorities without much guidance </li><li>Organized, detail-oriented, and proactive -- follows through and takes pride in the quality of their work</li><li>Looking for a stable, long-term role where you can grow laterally, build expertise, and become an indispensable part of how leadership operates</li><li>Discreet with sensitive information and steady under shifting priorities<br><br></li></ul><strong>At AWA and PRC, the work is meaningful, and so are the people doing it.</strong> This isn't a role where you clock in and disappear. You'll sit close to leadership, see how decisions get made, and have a real hand in keeping two behavioral health organizations running at their best. If you want a stable role with room to plant roots, interesting work, and the kind of trust that builds over time, this is it.<br><br><strong><strong>Learn More: </strong></strong>Adolescent Wellness Academy<br><br><ul><li> Principles Recovery Center</li></ul><br/><br/>Please mention the word **SHARP** and tag RMmEwYzo1OWMwOjE6OjIwNmE= when applying to show you read the job post completely (#RMmEwYzo1OWMwOjE6OjIwNmE=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

<strong>Position Summary<br><br></strong>The Director of Field Sales, Navy and Marine Corps, is a senior player/coach sales leader responsible for driving personal sales performance while guiding and enabling a team of field sales managers and representatives. This role maintains direct customer engagement and may carry a personal or shared sales target, while providing leadership across territory strategy, pipeline development, and sales execution.<br><br>The Director shares accountability for field sales performance within the service vertical, operating in close partnership with the VP, Business Unit Leader, who retains ultimate ownership of revenue outcomes and business performance. Success in this role is measured by Individual and shared revenue contribution, overall field sales execution effectiveness, pipeline health and opportunity progression, team development, coaching impact, and retention, and alignment with business unit sales strategy<br><br><strong>MISSION AND CUSTOMER EMPHASIS<br><br></strong><strong>Essential Functions<br><br></strong>Reasonable Accommodations Statement<br><br>To perform this job successfully, an individual must be able to perform the essential duties outlined below. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.<br><br><strong>Essential Functions Statements<br><br></strong><strong>Sales Performance &amp; Territory Execution<br><br></strong><ul><li>Contribute directly to revenue generation while supporting and influencing overall field sales performance across the service vertical</li><li>Partner with the VP, Business Unit Leader to execute sales strategy, territory coverage models, and performance priorities</li><li>Support sales managers and representatives through coaching, deal strategy, and escalation support, while reinforcing accountability and execution discipline</li><li>Develop and execute territory and account plans aligned to company objectives</li><li>Maintain and manage an active pipeline of opportunities, quotes, and orders</li><li>Drive opportunity progression from identification through order execution<br><br></li></ul><strong>Customer &amp; Account Management<br><br></strong><ul><li>Maintain direct customer relationships and participate personally in key deals, strategic accounts, and complex sales efforts as both a seller and leader</li><li>Establish and maintain strong relationships with end users, contracting offices, and program stakeholders</li><li>Conduct regular in-person customer visits, briefings, and solution discussions</li><li>Identify customer requirements and translate needs into product and service solutions</li><li>Serve as the primary field point of contact for assigned accounts<br><br></li></ul><strong>Market, Program &amp; Budget Awareness<br><br></strong><ul><li>Maintain working knowledge of DoD budget cycles, appropriations, and funding mechanisms as they impact customer buying behavior</li><li>Monitor customer programs, funding timelines, and mission priorities</li><li>Liaise with strategy, business development, and capture teams to align field sales activity with longer-term pursuits<br><br></li></ul><strong>Team and Cross Functional Leadership<br><br></strong><ul><li>Collaborate with inside sales, contracts, pricing, and operations teams to support order fulfillment and customer satisfaction</li><li>Coordinate vendor relationships, ride-alongs, and product demonstrations</li><li>Communicate competitive intelligence, market trends, and customer feedback to leadership</li><li>Serve as a player/coach by mentoring and supporting Field Sales Representatives, providing guidance on account strategy, customer engagement, and opportunity progression without serving as the sole owner of team outcomes<br><br></li></ul><strong>Reporting &amp; Systems<br><br></strong><ul><li>Maintain accurate CRM (Salesforce) records, forecasts, and pipeline reporting</li><li>Prepare sales reports, expense reports, and required administrative documentation<br><br></li></ul><strong>Additional Duties<br><br></strong><ul><li>Interface and effectively communicate with the management team, staff, customers, sub-contractors, vendors, business partners, and suppliers</li><li>Take ownership and responsibility for all aspects of the customer and team sales process</li><li>Maintain and update a Google calendar consisting of client calls, travel, and working sales pipeline<br><br></li></ul><strong>Position Qualifications And Experience<br><br></strong>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.<br><br><ul><li>10+ years of experience in field sales leadership within DoD or Federal markets</li><li>Demonstrated success leading quota-carrying sales teams</li><li>Strong understanding of Federal procurement, contracting, and customer environments</li><li>Prior military service strongly preferred</li><li>Bachelor's degree preferred or equivalent industry experience </li><li>U.S. citizenship required. This position requires the ability to obtain and maintain a U.S. government security clearance<br><br></li></ul><strong>Computer Skills<br><br></strong><ul><li> Microsoft Office Suite</li><li> Google Office Suite</li><li> Salesforce</li><li> Proficient in internet searching</li><li> NetSuite or familiarity with an ERP system a plus<br><br></li></ul><strong>PHYSICAL DEMANDS<br><br></strong>The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.<br><br><ul><li> Typical office environment<br><br></li></ul><strong>WORK ENVIRONMENT<br><br></strong>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.<br><br><ul><li> Required to meet with customers in various environments, with a personal at-home office for administrative duties<br><br></li></ul>Equal Opportunity Statement:<br><br>Noble provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other protected category in accordance with applicable federal, state, and local laws. Noble complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.<br><br>https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf<br><br>https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf<br><br>https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf<br><br>The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.<br/><br/>Please mention the word **FECILITOUS** and tag RMTUyLjU1LjE4NC44NA== when applying to show you read the job post completely (#RMTUyLjU1LjE4NC44NA==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

<p><strong>Help empower our global customers to connect to culture through their passions.</strong></p> <strong>Why you’ll love this role:</strong><p>StockX is the world’s leading marketplace for current culture, built at the intersection of commerce, community, and credibility. Sneakers are foundational to StockX — not just as a category, but as a culture, an economy, and a global community.</p><p>We are expanding how sneaker culture shows up on StockX through creator-driven, community-oriented commerce experiences that blend storytelling, expertise, and transaction. To do this well, we need category leaders who don’t just understand the sneaker market — they live inside it.</p><p>The <strong>Sneakers Category Manager</strong> is the single-threaded owner of sneaker category growth within a new, high-priority commerce initiative. This person is the in-house expert on sneaker culture, people, economics, and moments — and is responsible for translating that expertise into supply growth, engagement, and GMV.</p><p>You will act as:</p><ul><li>The internal authority on the primary and secondary sneaker ecosystem<br><br></li><li>The external face of StockX to sneaker sellers, creators, and community leaders<br><br></li><li>The architect of the sneaker go-to-market / growth playbook for this new initiative<br><br></li></ul><p>This role blends deep cultural fluency, strategic ownership, and hands-on execution. Early on, you will own everything related to sneakers within this initiative. As the category scales, you will grow into a leader overseeing a broader sneaker portfolio and team.</p><strong>What You’ll Do:</strong><strong>Own the Sneakers Category End-to-End</strong><ul><li>Define and execute the growth strategy for sneakers within the platform<br><br></li><li>Own category-level performance across supply, engagement, and revenue<br><br></li><li>Establish quarterly goals, leading indicators, and operating rhythms<br><br></li></ul><strong>Be the Market &amp; Culture Expert</strong><ul><li>Maintain deep, current knowledge of sneaker culture, including:<br><br></li><ul><li>Key sellers, creators, collectors, and resellers<br><br></li><li>Sub-segments (hype vs. GRs, vintage, performance, regional markets, etc.)<br><br></li><li>Drops, releases, brand dynamics, and cultural moments<br><br></li><li>Pricing dynamics, liquidity, and resale economics<br><br></li></ul><li>Serve as the internal voice of the sneaker community, informing product, marketing, and platform decisions<br><br></li></ul><strong>Supply &amp; Creator Acquisition</strong><ul><li>Build and own a pipeline of high-impact sneaker sellers, shops, influencers, and creators<br><br></li><li>Personally recruit and onboard flagship sellers who set the tone for the platform<br><br></li><li>Develop seller strategies that balance credibility, storytelling, and commerce<br><br></li></ul><strong>Commerce Strategy &amp; Category Moments</strong><ul><li>Identify and orchestrate sneaker-specific moments, campaigns, and formats that drive engagement and conversion<br><br></li><li>Partner with Category Marketing to design culturally authentic activations<br><br></li><li>Experiment with new approaches and iterate quickly based on performance and feedback<br><br></li></ul><strong>Cross-Functional Leadership</strong><ul><li>Work closely with Account &amp; Partnerships Managers to scale seller acquisition and support<br><br></li><li>Collaborate with Product and Engineering to shape features and tools that matter to sneaker sellers and buyers<br><br></li><li>Provide clear, actionable insights from the market to influence roadmap prioritization<br><br></li></ul><strong>Build the Playbook</strong><ul><li>Document learnings, frameworks, and best practices that can be reused across future categories<br><br></li><li>Help define what “great” looks like for category ownership at StockX<br><br></li><li>Support hiring and onboarding as the sneaker category team grows<br><br></li></ul><strong>About you:</strong><ul><li>Deeply embedded in sneaker culture — you know the people, platforms, trends, and economics, and you’re already plugged into the ecosystem<br><br></li><li>5+ years of experience in category management, partnerships, marketplace growth, brand, or operator roles in sneakers, streetwear, or adjacent ecosystems<br><br></li><li>Comfortable owning outcomes, not just strategy — you execute, iterate, and adapt<br><br></li><li>Strong relationship builder with credibility among sellers, creators, and community members<br><br></li><li>Data-literate and commercially minded — you understand pricing, margins, liquidity, and incentives<br><br></li><li>Entrepreneurial, scrappy, and energized by building something from the ground up<br><br></li></ul><strong>Nice to Have:</strong><ul><li>Existing network of sneaker resellers, store owners, creators, or influencers<br><br></li><li>Experience buying and selling sneakers or operating within resale marketplaces<br><br></li><li>Familiarity with content-driven commerce, creator platforms, or enthusiast communities<br><br></li><li>Experience working cross-functionally with product and engineering teams<br><br></li></ul><strong>Why This Role Matters:</strong><p>Sneakers will define the early perception and success of this new commerce initiative at StockX. This role sets:</p><ul><li>The cultural bar for the platform<br><br></li><li>The go-to-market &amp; growth blueprint for future categories<br><br></li><li>The credibility of StockX with the sneaker community<br><br></li></ul><p>You will have outsized influence on how StockX expands its leadership from marketplace into deeper cultural engagement.</p><p> </p><em>Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.</em><em> </em><em>Pursuant to the Colorado Fair Pay Act, the base salary range in Colorado for this position is $120,000 to $130,000, plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation in other geographies may vary. </em>  <strong>About StockX<br></strong>StockX is proud to be a Detroit-based technology leader focused on the large and growing online market for sneakers, apparel, accessories, electronics, collectibles, trading cards, and more. StockX's powerful platform connects buyers and sellers of high-demand consumer goods from around the world using dynamic pricing mechanics. This approach affords access and market visibility powered by real-time data that empowers buyers and sellers to determine and transact based on market value. The StockX platform features hundreds of brands across verticals including Jordan Brand, adidas, Nike, Supreme, BAPE, Off-White, Louis Vuitton, Gucci; collectibles from brands including LEGO, KAWS, Bearbrick, and Pop Mart; and electronics from industry-leading manufacturers Sony, Microsoft, Meta, and Apple. Launched in 2016, StockX employs 1,000 people across offices and verification centers around the world. Learn more at www.stockx.com.  <em>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time. <em>StockX may utilize AI to rank job applicant submissions against the position requirements to assist in determining candidate alignment.</em></em><br/><br/>Please mention the word **VIRTUE** and tag RMmEwYzo1OWMwOjE6OjIwNmE= when applying to show you read the job post completely (#RMmEwYzo1OWMwOjE6OjIwNmE=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

<strong>About Soracom<br><br></strong>At Soracom, our mission is <strong>Making Things Happen</strong>, <strong>For a World That Works Together</strong>. We believe connectivity has the power to transform industries, enable innovation, and help businesses solve real-world challenges. From startups launching their first connected product to global enterprises managing millions of devices, we empower our customers to bring their ideas to life.<br><br>With remote teams across Japan, the US, and Europe, Soracom continues to expand its global team to keep pace with the company's rapid growth. We are an Equal Opportunity Employer and take pride in the diversity of our employees, valuing the unique experiences, perspectives, and expertise that people from different backgrounds bring to our business. We believe in <strong>Developing a Dream Team </strong>by hiring exceptional people, investing in their growth, and creating an environment where individuals and teams can do their best work.<br><br>The ability to develop groundbreaking technologies is one of our key assets, and our people make it happen. Come join Soracom and help create the transformative technology that enables our customers to engineer a better world.<br><br><strong>About The Role<br><br></strong>You will serve as a key member of the team in the Americas and will have the exciting opportunity to work with people who are passionate about IoT and excited about the rapid growth we are seeing in this technology around the world.<br><br>As a Customer Service Specialist, you will play a critical role in managing and supporting customer and partner accounts. You will assist with customer and partner communications, the administration of customer and partner accounts, and other customer service functions. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering outstanding customer experiences.<br><br><strong>Key Responsibilities<br><br></strong><ul><li>Customer/Partner Account Support: Manage and assist unassigned customer accounts by addressing inquiries, resolving issues, and ensuring a smooth customer experience. Ensure that partner registrations and referred leads are entered and routed in an expeditious manner. </li><li>Customer/Partner Inquiry Handling: Respond to customer inquiries via email, phone, and chat, ensuring timely and professional resolutions. Where the customer or partner is assigned, engage with the sales or partnership teammate to ensure timely resolution. </li><li>Partner Reporting Management: Support partners with POS reports, commissions reports, and inventory reports, troubleshoot issues, and provide guidance as needed. Communicate with the partner and sales teams to ensure information is going where it needs to for a brilliant experience. </li><li>Invoice &amp; Payment Follow-up: Track, process, and follow up on invoices and payments to ensure timely collection and resolution of outstanding balances</li><li>Shipping Coordination: Provide accurate shipping information to both partners and customers, ensuring transparency in order fulfillment and compliance with legal agreements. </li><li>Event Logistics: Coordinate logistics for conferences, trade shows, and company-hosted events (e.g., Soracom events), including vendor communication, travel arrangements, and on-site support for the sales and partnership teams</li><li>You will demonstrate our Leadership Principles, such as Customer-Centric, Proactive, Just Do It, Dive Deep, Emotionally Mature and Deliver Results daily<br><br></li></ul><strong>Who You Are<br><br></strong><ul><li>You are a relationship builder. You enjoy meeting new people from a wide range of diverse backgrounds and collaborating to produce mutually beneficial results</li><li>You can rapidly create connected trust at all levels of the customer organization by sharing everything you can</li><li>You love continuously learning about Soracom's products, services, and applications for both you and your customers</li><li>You have the ability to work collaboratively and ensure follow-through with exceptional verbal and written communication skills</li><li>You thrive in a fast-paced environment with quick decision-making</li><li>You love to share your passion with others and exhibit good judgment when helping out customers</li><li>You are excited about the opportunity to work across time zones and cultures as part of a truly global team with colleagues and customers around the world</li><li>You're comfortable exploring and using emerging AI tools to enhance efficiency, effectiveness, and creativity in your work<br><br></li></ul><strong>Requirements<br><br></strong><strong><strong>Key Requirements<br><br></strong></strong><ul><li>2-4 years of customer service or account management experience</li><li>Strong verbal and written communication skills</li><li>Proficiency with invoicing tools and shipping logistics platforms is a plus</li><li>Ability to work independently in a remote environment</li><li>Familiarity with order fulfillment and logistics processes is a plus</li><li>You have extensive experience working with Salesforce and Slack </li><li>Strong attention to detail and a commitment to accuracy, with the ability to proactively identify and resolve errors in quotes, contracts, orders, and Salesforce data before they impact customers or internal teams<br><br></li></ul><strong><strong>Bonus Points If...<br><br></strong></strong><ul><li>You also speak Spanish</li><li>You have worked with partners before as part of the sales cycle<br><br></li></ul><strong><strong>Location<br><br></strong></strong>Fully remote work, based in the US Mountain or Central time zones.<br><br><strong>Benefits<br><br></strong><ul><li>Remote-first work environment for employees based in the United States</li><li>Flexible scheduling that supports productivity and work-life balance while accommodating customer needs and team collaboration</li><li>Access to modern tools, a dedicated technology budget, and leading AI platforms to help you innovate, learn, and do your best work</li><li>Opportunities for rapid learning, professional development, and career growth through exposure to complex, real-world customer challenges</li><li>Skills-based career progression, with advancement based on impact, contribution, and performance rather than tenure</li><li>Collaborative, globally distributed team environment with experienced and highly capable colleagues across the US, Europe, and Japan</li><li>Comprehensive health benefits including medical, dental, and vision coverage</li><li>Retirement benefits, including a 401(k) plan and company match</li><li>Life insurance, including basic, voluntary, and AD&amp;D coverage</li><li>Paid time off, including vacation, sick leave, volunteer time and company-observed holidays</li><li>Family-friendly benefits, including maternity, paternity, and parental leave</li><li>Short-term and long-term disability benefits</li><li>Employee stock option program</li></ul><br/><br/>Please mention the word **BETTER** and tag RMmEwYzo1OWMwOjE6OjIwNmE= when applying to show you read the job post completely (#RMmEwYzo1OWMwOjE6OjIwNmE=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

<strong>About Soracom<br><br></strong>At Soracom, our mission is <strong>Making Things Happen</strong>, <strong>For a World That Works Together</strong>. We believe connectivity has the power to transform industries, enable innovation, and help businesses solve real-world challenges. From startups launching their first connected product to global enterprises managing millions of devices, we empower our customers to bring their ideas to life.<br><br>With remote teams across Japan, the US, and Europe, Soracom continues to expand its global team to keep pace with the company's rapid growth. We are an Equal Opportunity Employer and take pride in the diversity of our employees, valuing the unique experiences, perspectives, and expertise that people from different backgrounds bring to our business. We believe in <strong>Developing a Dream Team </strong>by hiring exceptional people, investing in their growth, and creating an environment where individuals and teams can do their best work.<br><br>The ability to develop groundbreaking technologies is one of our key assets, and our people make it happen. Come join Soracom and help create the transformative technology that enables our customers to engineer a better world.<br><br><strong>About The Role<br><br></strong>You will serve as a key member of the team in the Americas and will have the exciting opportunity to work with people who are passionate about IoT and excited about the rapid growth we are seeing in this technology around the world.<br><br>As a Customer Service Specialist, you will play a critical role in managing and supporting customer and partner accounts. You will assist with customer and partner communications, the administration of customer and partner accounts, and other customer service functions. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering outstanding customer experiences.<br><br><strong>Key Responsibilities<br><br></strong><ul><li>Customer/Partner Account Support: Manage and assist unassigned customer accounts by addressing inquiries, resolving issues, and ensuring a smooth customer experience. Ensure that partner registrations and referred leads are entered and routed in an expeditious manner. </li><li>Customer/Partner Inquiry Handling: Respond to customer inquiries via email, phone, and chat, ensuring timely and professional resolutions. Where the customer or partner is assigned, engage with the sales or partnership teammate to ensure timely resolution. </li><li>Partner Reporting Management: Support partners with POS reports, commissions reports, and inventory reports, troubleshoot issues, and provide guidance as needed. Communicate with the partner and sales teams to ensure information is going where it needs to for a brilliant experience. </li><li>Invoice &amp; Payment Follow-up: Track, process, and follow up on invoices and payments to ensure timely collection and resolution of outstanding balances</li><li>Shipping Coordination: Provide accurate shipping information to both partners and customers, ensuring transparency in order fulfillment and compliance with legal agreements. </li><li>Event Logistics: Coordinate logistics for conferences, trade shows, and company-hosted events (e.g., Soracom events), including vendor communication, travel arrangements, and on-site support for the sales and partnership teams</li><li>You will demonstrate our Leadership Principles, such as Customer-Centric, Proactive, Just Do It, Dive Deep, Emotionally Mature and Deliver Results daily<br><br></li></ul><strong>Who You Are<br><br></strong><ul><li>You are a relationship builder. You enjoy meeting new people from a wide range of diverse backgrounds and collaborating to produce mutually beneficial results</li><li>You can rapidly create connected trust at all levels of the customer organization by sharing everything you can</li><li>You love continuously learning about Soracom's products, services, and applications for both you and your customers</li><li>You have the ability to work collaboratively and ensure follow-through with exceptional verbal and written communication skills</li><li>You thrive in a fast-paced environment with quick decision-making</li><li>You love to share your passion with others and exhibit good judgment when helping out customers</li><li>You are excited about the opportunity to work across time zones and cultures as part of a truly global team with colleagues and customers around the world</li><li>You're comfortable exploring and using emerging AI tools to enhance efficiency, effectiveness, and creativity in your work<br><br></li></ul><strong>Requirements<br><br></strong><strong><strong>Key Requirements<br><br></strong></strong><ul><li>2-4 years of customer service or account management experience</li><li>Strong verbal and written communication skills</li><li>Proficiency with invoicing tools and shipping logistics platforms is a plus</li><li>Ability to work independently in a remote environment</li><li>Familiarity with order fulfillment and logistics processes is a plus</li><li>You have extensive experience working with Salesforce and Slack </li><li>Strong attention to detail and a commitment to accuracy, with the ability to proactively identify and resolve errors in quotes, contracts, orders, and Salesforce data before they impact customers or internal teams<br><br></li></ul><strong><strong>Bonus Points If...<br><br></strong></strong><ul><li>You also speak Spanish</li><li>You have worked with partners before as part of the sales cycle<br><br></li></ul><strong><strong>Location<br><br></strong></strong>Fully remote work, based in the US Mountain or Central time zones.<br><br><strong>Benefits<br><br></strong><ul><li>Remote-first work environment for employees based in the United States</li><li>Flexible scheduling that supports productivity and work-life balance while accommodating customer needs and team collaboration</li><li>Access to modern tools, a dedicated technology budget, and leading AI platforms to help you innovate, learn, and do your best work</li><li>Opportunities for rapid learning, professional development, and career growth through exposure to complex, real-world customer challenges</li><li>Skills-based career progression, with advancement based on impact, contribution, and performance rather than tenure</li><li>Collaborative, globally distributed team environment with experienced and highly capable colleagues across the US, Europe, and Japan</li><li>Comprehensive health benefits including medical, dental, and vision coverage</li><li>Retirement benefits, including a 401(k) plan and company match</li><li>Life insurance, including basic, voluntary, and AD&amp;D coverage</li><li>Paid time off, including vacation, sick leave, volunteer time and company-observed holidays</li><li>Family-friendly benefits, including maternity, paternity, and parental leave</li><li>Short-term and long-term disability benefits</li><li>Employee stock option program</li></ul><br/><br/>Please mention the word **DELIGHTFULLY** and tag RMmEwYzo1OWMwOjE6OjIwNmE= when applying to show you read the job post completely (#RMmEwYzo1OWMwOjE6OjIwNmE=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

This is a remote position. Job Summary We are seeking a detail-oriented and analytical Junior…See this and similar jobs on LinkedIn.<br/><br/>Please mention the word **PAMPER** and tag RMTUyLjU1LjE4NC44NA== when applying to show you read the job post completely (#RMTUyLjU1LjE4NC44NA==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.